- If you are not affiliated with ASU, please call the ASU Help Desk at 1-855-ASU-5080 for assistance.
- Before submitting a request, please review our alumni and remote access policies as well as FAQs below.
- To help our technicians quickly resolve the issue, please provide a detailed description after clicking Get Help above.
The more information, the better! Helpful details include:
- What specific article or journal or other resource are you attempting to access?
- What are the steps you take to get to the point of the error?
- What is the URL (http://...) at the point of the error?
- Are you at home, at work or on campus when the difficulty occurs?
- What is the specific error message that you receive?
- Include a telephone number where you may be reached during business hours.
Access policies and FAQs
Instructions and FAQs