Ask a Librarian policy
Our Ask a Librarian service provides chat and e-mail-based reference services primarily for ASU students, faculty and staff, in support of teaching and research at Arizona State University.
Questions from local community members not affiliated with the university will be answered as time and resources permit.
We encourage persons outside the above categories to refer to their local public or academic library for assistance should questions NOT apply to ASU Library’s services, special strengths, and/or unique collections.
Some questions may need to be referred to ASU librarians for further assistance.
Questions received through the Ask a Librarian service are normally responded to within twenty-four hours. Questions submitted during evenings, weekends, and holidays may require a longer response time.
Chat privacy statement
Archived chat transcripts are password protected and available to Ask a Librarian staff, technical support staff, and library administration. Chat transcripts contain the user name, email address, ASU affiliation (if provided by user), college (if provided by user), and IP address.
If the chat involves an advanced technical help issue, the user name, email, and chat transcript are shared with our technical team for troubleshooting in Salesforce, a digital communications and help ticket platform, in which the information is retained indefinitely.