We're Listening!

Feb 10, 2020 · suggestion box

Suggestion/Comment:  Put a link for searching the library catalogue on the first page!!!! This is insane. I gave up looking for the link that is what you go to the library FOR.

Library Response:  I'm so sorry that you had such a frustrating time using the library web site.  The library catalog is searched from the large search box in the middle of the main library web page - you can limit to just the catalog by using the pull down menu to the right of the search box.  You can find all kinds of search options by following the "Advanced Search" link as well.  If you have any troubles, please contact Ask a Librarian and one of our information professionals will be happy to walk through the process with you.  

Dec 02, 2019 ·

Comment / Suggestion: I am a returning student. I stopped in to the library at the beginning of the semester and was dismayed to find many computers but few books. The last time I used a library I could get lost for hours searching the stacks. Today libraries look like skeleton offices with some computers scattered around. There was still renovation happening at Hayden and I hope that is the only reason. When I go to a library I want to browse rows and rows of physical books, I want to hold them in my hands, look through them to see what might interest me, and what I need for an assignment. It is sad to see so many libraries, both public and institutional, trading real books for computers. Tragic, to walk into a library and not smell books. The search is not the same, nor is it better. I am not suggesting you get rid of the computers, but please don't reject the books. We lose a lot by doing that. Computer searches and transfers cannot replace the benefits of immediate access to the information in books. How can we get the books back?

Library Response:  We understand your concern about the differences in libraries, especially ASU Library locations, currently.  We know that for many, including ourselves, the presence of books in a library represents the essence of what a library is, and what it can be.  We want to emphasize that print materials - books - are very important to the ASU Library, and planning on how to manage that core part of our institution drove a lot of behind the scenes work during the Hayden renovation.  When Hayden Library reopens, you'll be able to find a number of book collections on multiple floors.  In our efforts to develop ways to make our print collections more visible and usable, the ASU Library has shifted to a more flexible, user-driven approach that has produced more inclusive, high-quality print collections for ASU students and scholars.  Find out more about the book collection in Hayden Library specifically in  Hayden2020:  The books are returning.  More inforamtion about this process can be found on the Future of Print web site.  

We are also shifting collections to better utilize the space and invite exploration in other libraries as well, especially the Noble Library on the Tempe campus. Those changes will start to be apparent by mid-spring semester in 2020.   

Jun 16, 2019 ·

Suggestion/ Comment:  As an Online student I would love to watch either live streams or recordings of some of the workshops or even some video tours of the exhibits on campus. I have seen some of the events and thought they would be good to attend.

Library Response:    Thank you so much for this really good suggestionsI We know this is important because we want online students to be able to engage with the same content/cultural opportunities as students who happen to be in Tempe or Phoenix or Mesa.   Are there any topics or types of events in particular that you’re interested in?    We have done a few live streams in the past, most recently as part of the two day Mapping Grand Canyon Conference (recordings are available at https://lib.asu.edu/mapping-grand-canyon-conference/program), but we can and should do more. 

We have two important positions in our engagement and learning services division that are currently in recruitment that will be key in our improving and expanding our online workshop / instructional offerings.  In addition, the communications team will work to incorporate recordings/live streaming into more of our public events and exhibitions.  



Apr 26, 2019 · suggestion box

Comment / Suggestion:  Hi, I saw a sign at Armstrong Hall indicating the study areas are part of the library. Why aren't there designated quiet study areas? I really think there should be, come finals in a couple of weeks. I would like this since sometimes I will walk into a room and it will be nice and quiet and then a group of people walk in, sit down, and are the loudest ones in the room and it is not like they're being courteous to the people already there; They're being loud and obnoxious.

Library Response:  Thanks for contacting us with your concerns about Armstrong Hall study space.  This study space was created specifically to add seating for students during the renovation of Hayden Library.  It's a shared space, and the library only manages it in the evening.  During the day, there isn't dedicated staff in the building to help support specific zoning of any of the study rooms as quiet or silent.  So we didn't want to create a situation where you can expect one thing in the evening but would have a different experience in the day time.  

When you know you need silent study space, we do have a great alternative to Armstrong:  Noble Library.  Noble has 54 individual study rooms and one large silent study room and is open 24 hours a day. 

In the fall semester, we will have additional study space again in Hayden, as one of the renovated floors will be open in August.  This will have a lot of seating, and will lessen the stress on Armstrong and Noble.  

Nov 16, 2018 · suggestion box

Comment/Suggestion: The men’s room in Noble on the first gloor (and possibly others) is only marked by a sign above the door, and has nothing on the door or beside it where a blind person might be able to feel and identify it.

Library Response:  Thank you so much for bringing this to our attention.  We are following up on this to ensure that our building signage is accessible to all, including those with visual impairments.  We very much appreciate you bringing this to our attention.

Sep 06, 2018 · suggestion box

Comment/Suggestion:  I'm a former student who now uses ASU libraries online access and does research here. My concern is regarding blocking of websites online. I understand the reasons why ASU would want to restrict online access and block some kinds of sites, but the process sometimes seems arbitrary and contradictory. The immediate problem I'm having is that I want to participate in National Novel Writer's Month. This is an activity that has received [ublicity across ASU Web, including a press release on ASU News Now that was picked up by multiple ASU departments. Virginia Piper Writing Center has in the past offered a workshop tied to NaNoWriMo. Additionally. while the program's main website is blocked (nanowrimo.org) an affiliated site, (https://campnanowrimo.org) is not blocked. The two sites are sponsored by the same organization and the only difference is that the blocked site is for an activity in November and the unblocked site is for an activity in April.

Is there a process to appeal restricted access and have the site unblocked in time for the November activity this year? Thanks.

Library response:  Thank you for contacting us about your need to access this web site.  Our systems staff have unblocked it, and it should now be accessbile from all public access computers.  In the future, if you speak with someone at the Information Desk, they can submit your request to have something unblocked on your behalf. 

Good luck with NaNoWriMo!