We're Listening!

Sep 23, 2016 · suggestion box

Comment/Suggestion: I would like to suggest that more attention be paid to creating study spaces that are both comfortable and quiet. In my time using the Hayden and Noble libraries, I have not been able to find a place to study that is both. The comfortable places in the libraries are often near elevators, doors, or stairs (which can be loud) or are in areas designated at group study or quiet study, neither of which is observed. I think this is partially due to the confusing signage about study areas and the lack of such signage. Because ASU has so few spaces throughout campus that are conducive to studying, I think it is important that the libraries provide this, especially as Hayden is being renovated.

Library Response:  Thank you for your feedback about study spaces in the libraries.  It absolutely is important to us to be able to offer a variety of study environments for students in our libraries, and we do strive for them all to be as comfortable as possible regardless of the noise level.  We will assess the signage in both Hayden and Noble to see where we should refresh it to make the noise level expectations clear.  However, it would be helpful to know more about what would make a study area "comfortable" for you?  Is there a particular type of furnishing that you particularly find comfortable and would like to make sure is included in the quieter areas?  Please let us know so we can incorporate it into our study space plans.  

Sep 23, 2016 · suggestion box

Comment/Suggestion: It would be great if I could use the internet and/or make a phone call in the library. The wireless service is ridiculous and frustrating. 

Library Response:  We understand and appreciate how frustrating it is to not be able to connect while in the library - it makes it difficult to impossible to get work done!  We are actively working with UTO to identify ways that the wireless connectivity in the library can be improved.  It may be helpful for us to have specific feedback for them, so if you know of areas of the library that are particularly difficult to connect to the ASU wifi network, please let us know and we will share that information with UTO.  

Sep 23, 2016 · suggestion box

Comment/Suggestion: why do we pay all this money and the bathrooms have NO...paper towels, NO toilet paper, NO soap, garbage over flowing on the floor. Tables are filthy and carpet is dirty. Disgusting and sad!

Library Response:  Thank you for sharing this feedback about the conditions at Noble Library.  We agree that this is a problem and we are trying to work with the custodial managers to improve the situation.  We shared your feedback with the manager, and hope that this specific information will help them identify ways they can increase support for the library.

Aug 04, 2016 ·

Comment/Suggestion:  Maybe you should make the user interface a little easier to understand. I just transferred here from another school and am doing the online program, or at least trying to, and I cannot figure out how to get to Blackboard so I can take my classes.

Library Response:  We're sorry you're starting off to a frustrating start here at ASU.  In order to access your Blackboard courses, you should click on the "MyASU" link at the top of any page of the library web site (where you submitted this suggestion from).  You can access your courses from the left hand navigation menu from there.  Good luck with your classes!

Aug 01, 2016 ·

Comment/Suggestion:  I think the lap top thefts signs in the library are meant to be a friendly reminder, but the tagline "Watch your stuff *yourself*" has a hostile tone to it.

Library Response:  Thank you for your feedback about the tone of these signs.  It's true, they are intended to emphasize the importance of not leaving your belongings in the library.  It's unfortunately the case that there are times when thieves target students in our libraries, and steal laptops and other valuables that have been left unattended.  It is very distressing for the students who experience this, as not only is the laptop valuable, but so is the work and data that is kept on it.  That said, we certainly don't want to be hostile ourselves, when we're trying to convey that we are on your side.  We will evaluate the use of this signage in light of this feedback, and see if we can develop something else that is more effective.  

Jun 15, 2016 · suggestion box

Comment/Suggestion: It's too cold in Noble Science Library during summer. Many of my friends have the same complaints as me. Would it be possible to set the air conditioner to a little bit higher temperature? Thanks a lot!

Library Response:  Brrrr - it definitely has been cold in Noble (and some of our other libraries as well).  The building's air conditioning levels are sadly outside of our control.   It was super cold earlier this week, and even our staff were bundled up to stay warm.  But it seems to be warmer today, and so we're happier.  We hope you are too!

May 10, 2016 ·

Comment/Suggestion: As an not-enrolled-in-college visitor to Hayden Library, I got a pass, got a computer reservation, and logged onto one of the four computers designated for use by such visitors (with the reservation number). I searched some journal databases, and issued a print command for two articles I wanted. I went to a printer and looked for my print jobs. There was nothing to link my guest ID to my reservation number login or print jobs. I spoke to two people at Hayden Library, one in print services in the MU, and one employee in the bookstore, and these four people spoke to four supervisors, and no one could explain how I could print. I assume no provision is made at all for guest online printing. I now have $6 Printing Guest Card from the ASU Bookstore, which apparently I can only use for photocopying.

Library Response:  We're very sorry you had such a frustrating time with the guest printing process.  We did some investigating and found out the print process and can confirm that your guest print card does work for both printing and photocopying.  Now that you have a card, the process you follow to print is:

  1. Have the guest print card in hand.
  2. From the PC reservation/guest computer, locate the item you want to print and send print command.
  3. Enter the number on the guest print card (not your reservation number)
  4. Go to the printer and swipe the card to retreive and print your job.

Again, we apologize that you didn't receive the assistance you needed when you were here.  

May 05, 2016 · suggestion box

Regarding:  Hayden Library

Comment/Suggestion:  This is an appreciation note for Hayden library staff. I like Hayden library. I have observed that the staff in general (both full time staff and student workers) provide very professional, friendly and good service to students at Hayden. Especially, because, I generally study in the nights, I believe I should appreciate the staff members working in the night shift who are very professional, humble, friendly and they make us feel safe and secure by monitoring the Hayden library regularly throughout the night while they are busy with their other tasks.

This early morning (5/4, Wednesday, 3 AM), the finals tea and snacks arranged by the staff was a very nice way of caring for the students. I really appreciate that! Thanks!

Could you please pass on this appreciation note to the staff of the Hayden library. I believe it is a great service they are providing us! Thanks!

Library Response:  Thank you very much for taking time out of this incredibly busy week to share with us this positive feedback.  We are very fortunate to have a caring personnel who are especially dedicated to providing service and outstanding experience in the library.  We have shared this note with the Hayden Library public service team, and their supervisors, who appreciate hearing that their efforts have been successful.  

Mar 31, 2016 · suggestion box

Comment/Suggestion:  Why does ASU allow people to smoke in front of Noble about 10 feet from the front doors.  Happened two days in a row, between 9:30pm- 10:30pm 

Library Response:   The official policy of the university is that "the use of tobacco is prohibited on university property, facilities, grounds, parking structures, university-owned vehicles and structures owned or leased by the university" and enforcement of this policy began in July 2015.  I have forwarded your concerns to the tobacco-free enforcement group at tobaccofree@asu.edu follow up on this.  Thank you for alerting us to this situation.

Mar 31, 2016 · suggestion box

Comment/Suggestion:  Water fountain is still broken, toilet paper is out, paper towels and soap are also out, trash over flowing....and yet you want more tuition.

Library Response:  We know that it's important to have functional and clean facilities in order to be productive. Thank you for letting us know that the bathrooms in Noble needed to be attended to.  We immediately alerted the Noble Library administration about the situation, and they had a custodian dispatched quickly to restock the supplies and empty the trash.  And we too are disappointed that the new bottle filler water fountain is out of order.  We submitted a repair request and are waiting to have it fixed.  In the meantime, there are water fountains on the second and third floors.

Mar 31, 2016 · suggestion box

Comment/Suggestion: Noble has the resources needed for Engineers, Physics, Chemistry, Biology majors yet it is not open 24 hours like Hayden. WE need this library open 24 hours. Hayden does not have the resources we need.

Library Response:  Thank you for letting us know how much you appreciate the resources and services at the Noble Library.  We are not able to offer 24/7 hours at Noble at this time.  However, we do extend the hours during finals each semester.  For the upcoming May 2016 finals period, the hours will be:

Friday, April 29                     7am - midnight
Saturday, April 30                9am - midnight
Sunday, May 1                     10am - 2am

Monday, May 2                     7am - 2am
Tuesday, May 3                    7am - 2am
Wednesday, May 4              7am - 2am
Thursday, May 5                  7am - 2am

Friday, May 6                        7am - 9pm
Saturday, May 7                   9am - 9pm

Mar 10, 2016 · suggestion box

Regarding:  Interlibrary Loan Email Notifications

Comment/Suggestion:  Hi, I just think it is better if you notify us when you upload an electronic article I request through the interlibrary loan service. I really appreciate your service as I used that for a couple of time. But I wish I could get an email notification as sometimes I forget that I requested the article, or I have to check the website again and again. (We get notification when the requested book arrive through interlibrary loan service, so I wish you can expand the same service for the loan of articles) 

Library Response:  You are right that you should get an email notification when an ILL article is available for you to download, and in fact the system is configured to send emails automatically when the PDF is loaded into your account.  I just tried this with my own account today, requesting two articles, and I received two email notifications when they were available.  So if you're not receiving one, then that means something has gone wrong with your account.  Please contact us at 480-965-3605 and we will see if we can determine how to fix this for your account.

Mar 09, 2016 · suggestion box

Regarding:  Stress Relief at the Downtown Phoenix campus

Comment/Suggestion:  I think it would be a wonderful idea to get otter pups for the Downtown Phoenix Campus Library. They just need a little pool, and it would be very therapeutic and beneficial to the students, especially during finals week. Please see the link I have attached in this suggestion box. Thank you for taking the time to read this, and I sincerely hope you take this under serious consideration.  https://www.youtube.com/watch?v=sISpmaXOpRI

Library Response:  We understand that stress levels are high at times during the semester, and that there are different ways to provide relief for the stress.  While we won't be able to sponsor wildlife at the library, we do know that there are often stress relief breaks with therapy dogs around finals times.  Those are generally held at the Civic Center Park near the Dowtown Phoenix campus.  Please check with our staff at the library's information desk and see if they know of any upcoming stress relief events. 

Mar 09, 2016 · suggestion box

Regarding:  Wifi at Hayden Library

Comment/Suggestion: The wifi here is absolutely abysmal. Disconnects every few minutes and the strength fluctuates

Library Response: We understand that the wifi problems, which are occuring in multiple locations, are extremely frustrating.  We are working with the university's technology team to address the problem and hope for appreciable improvement soon.  

Mar 09, 2016 · suggestion box

Regarding:  Hayden Library

Comment/Suggestion:  I am not complaining about this, but I thought you should know that the new laptop cases in bathrooms are not working. They can't hold bigger laptops and they keep falling down with laptops! 

Library Response:  Thanks for letting us know that these laptop holders aren't working quite the way we had hoped.  We're going to see if we can improve them with sturdier materials.  It's important for the laptops to be safe!

Mar 09, 2016 · suggestion box

Regarding:  Food in Libraries

Suggestion/Comment:  This comment is following on from a previous suggestion regarding food in the libraries. While I understand that some allowance for food and drink is essential to promoting contentment, happiness, and successful study, it would be much better if there were specific zones where food is allowed. I myself occasionally enjoy a snack while studying, but I try to be respectful of other students and sit near an entrance, outside when weather permits, or at least not in or near a quiet zone.  This is because I find it difficult to concentrate on my studying when a neighboring student is crunching or chewing loudly, or when certain foods are emitting pungent odors (especially in "quiet" zones) or when I, myself, am hungry but without sufficient time to obtain food. I would strongly suggest continuing to allow food and drink according to your existing policies, but restricted to particular areas, please, so that students who do not wish to hear or smell food being !

Library Response:  Thank you for your thoughtful comments regarding the current food policies in the library.  We can understand that both the noise and the smells of food can be distracting, especially when in a quiet zone.  The next zone adjustment is planned for the summer, and we will see if we can incorporate this into the zone system then.  

Mar 01, 2016 · suggestion box, web site

Over the past several months, we've had several requests from ASU library users for the ability to keep track of their check out history on their library accounts.  Here are a couple of the requests:

I was looking for a link that would show me all the books I have checked out and returned over the course of the semester.  If a link exists, I could not find it.  I think this would be very handy for students to review the books we have checked out and returned. 

May I suggest that students be able to see all books they checked out during a semester or academic year? There have been several occasions that this would aid me during my research projects. Especially for graduate students, who may forget they have already looked at a book.

We thought these were great suggestions, and we are happy to share we enabled the ability to remember "reading history" on ASU library accounts.  This feature, however, is something you have to opt-in to activate.  Once the opt-in process is complete, it will let you track what items you've checked out using your ASU library account.

To opt-in:  

  • go to My Library Account and click on the "Reading History" link on the left menu 
  • Click the Opt In button to activate your reading history.

The reading history will begin when new items are checked out, and items currently checked out aren't added to the history.  You can opt out of the service at any point.

Library users are encouraged to regularly monitor their reading history lists, with the understanding that the we cannot recreate the history once deleted.  

Privacy Warning: If you choose to opt-in, the information contained in the history is subject to disclosure pursuant to subpoena, warrant or court order. Please review the Libraries' confidentiality policy for more information.

Please contact Ask a Librarian with any questions about this new feature.  We're happy to help you make the most of the services we provide.

Feb 24, 2016 · suggestion box

Regarding:  Wifi at Noble Library

Suggestion/Comment:  PLEASE PLEASE PLEASE fix the internet at the Noble Library. It DOES NOT work.  I shouldn't have to worry about finding a wifi connection when I pay to attend school.

Library Response:  We completely understand the frustration of not being able to connect to wifi in the libraries.  We've had this problem not just in Noble, but in other libraries as well.  We know it can be impossible to get your work done without reliable internet connection.  Our systems technicians are working with the university technology providers and Centurylink to see if we can resolve this situation.  So far the feedback we have is positive, and we're hopeful it will improve very soon.

Feb 23, 2016 · suggestion box

Regarding:  Noble Library

Suggestion/Comment:  I feel like the library should invest in 1 or 2 heavy duty 3 hole punches because the small ones are decent but worn down and utilized quite a bit. It would help with large research print outs in creating folders. Thank you. 

Library Response:  Thank you so much for alerting us to this need in Noble Library.  The hole punches we have are indeed well-used, and at the end of their lifespan.  We placed an order today for three heavy duty hole punches for Noble.  They should arrive soon, and two will be on the first level, and the other will be located on the second floor.  

Feb 19, 2016 · suggestion box

Submitted:  February 19, 2016
Regarding:  Noble Library

Suggestion/Comment:  The library is dirty. Tables are disgusting, bathrooms are dirty and out of toilet paper, paper towels and soap (men's anyway); i'm sorry but the bathrooms also spell like old pee as well. . The lights at the individual study tables do not work (only some of the tables have working lights) The group study rooms on the second and third floor are dirty, the dry erase boards and filthy and trashes need to be emptied.  This is the worst I have seen this library EVER! As an engineering student, it is our primary library. We pay a lot of money to attend this school and we as students would think we could have a clean place to study and decent bathrooms to use.  I understand that some students need to clean up after themselves, but the overall library gets filthier with time.

Library Response:  Thank you for letting us know about the condition of the Noble Library. We have heard other comments as well, and we have contacted our custodial service about the poor condition of the library, which we agree is not currently meeting acceptable standards.

We know how important our spaces are to the students on campus, and how important the Noble Library is to engineering students. Having clean facilities are essential, and we're sorry our spaces are not at their cleanest at this time. We assure you we are working on this problem.

The lights at the individual tables were examined and repaired by electricians yesterday. They should be operational.

Thanks again for your comments, and please contact again with any additional feedback.  

Feb 02, 2016 · suggestion box

Submitted:  February 2, 2016
Regarding:  Law Library

Comment/Suggestion: I'm freezing!!!!!!!!!!!!!!!!!!!!! I'm so upset, I just can't believe how cheap this school can be? I have no idea who to contact, but I just don't understand why they can't turn the heat on. I shouldn't be forced to be studying when I'm freezing. All other students are freezing too. Can you please do a better job of turning the heat on in the building. Thank you. 

Library Response:  We know it's hard to concentrate on your work when it's cold inside.   When the temperature drops outside, it does take the library's HVAC system a little while to adjust.  We can alert facilities if we know where specifically you're having difficulty.  So if it stays cold in your favorite study spot, please contact us again and let us know exactly where you are.  That way we know where to direct the help.

Feb 02, 2016 · suggestion box

Submitted:  February 1, 2016
Regarding:  Noble Library

Comment/Suggestion: Individual rooms for Skype interviews

Library Response:  Thanks for sharing this suggestion with us.  We think it's a great idea, and in fact, we're in the process of trying to locate a room, or rooms, to offer this in; and are evaluating multiple library locations.   

Jan 29, 2016 · suggestion box

Submitted:  January 28, 2016
Regarding:  Food in the Library
 

Comment/Suggestion:  I strongly suggest food is not allowed at any ASU library. It smells terrible! I feel even angry if someone eating food next to me at library, which is the place for study.

Library Response:  We're very sorry your study was disrupted by food odors recently in Noble Library.  We understand that some odors in particular can be very distracting.  We do, however, allow for food in most areas of the libraries (see our food and drink guidelines).  This is in recognition that students and other library users frequently are working in the libraries for long periods of time, and need to fuel their brains and bodies.  If the disruptive odor is coming from a garbage can, please let us know and we can make sure it's removed.

Jan 13, 2016 · suggestion box

Submitted:  January 13, 2016
Regarding:  Hayden Library

Suggestion/Comment:  I'm studying outside Lib 103, but it's very distracting because there is chatting and laughing coming from the floor above. It's helpful as a student to have a place to come to where quiet study can be expected. 

Library Response:  Thank you for alerting us to the fact that your study was being disrupted this morning.  We went to the floor above you immediately and asked the student who was talking to move to an area where that was more appropriate.  You should be able to expect the level of noise for the zones on each floor.  If you prefer complete silence, you may want to explore the silent/red zone options on Level 3.  These are enclosed rooms where no talking is allowed.

Jan 13, 2016 · suggestion box

Submitted:  November 16, 2015
Regarding:  Hayden Library

Comment/Suggestion: I have enjoyed very much using everything Hayden Library has to offer, especially the group study area. Up until recently, well I believe it's been a few weeks now, perhaps closer to a month, the group study are contained rather large, round table. These tables were amazing for group work and group studying. Now these little tables are rather hard to accommodate a group study session especially when all individuals are using their books and laptops and taking notes all at the same time, which is usually how group studying goes. I would really, really like to see the larger tables back in the group study area, as I have said before they were very accommodating for group study. They greatly enriched the study environment and the cohesion of the student body when studying together.

Library Response:  Thank you so much for your thoughtful feedback about the Hayden Library.  We are happy to know that it is an important place for you to study and get your work done, as we strive to provide that for our students. 

It is true that we have changed out the furniture in one of the study areas (the one on the first floor with the windows out to the exterior courtyard), and we did so in order to make that space more flexible and usable for a variety of functions.  The tables that were in there were very large and not easily moved.  

The good news is that if those tables worked for the type of studying you do are available in other areas of the library.  Most notably, there are many, many of them on the upper concourse -- turn right when you enter the library, and then go up a half flight of stairs.  There is a very large room that is filled with those tables, and it is zoned for group study as well.  The other areas of the library with large tables are Level 1 (go up one level in the elevator) and Level 3, although those are zoned for more traditional library quiet areas.

Moving forward we will be making even more adjustments and improvements to the library, and we will be looking for feedback from the students who use our spaces to help us make the best choices.  We will keep this feedback, and refer to it, and hope that you will continue to feel comfortable sharing your feedback and suggestions with us.  

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