Library account and billing help

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How can we help?

If an item is listed on your account and you believe you returned it or did not check it out, let us know. We will review your account search for the item. 

Sharing any details you remember will help us resolve the issue more quickly.

Library items may include

  • Books, DVDs and audio materials
  • Makerspace equipment
  • Calculators, chargers and other items borrowed from an information desk
  • Keys

If you believe a fine or charge was applied in error, you may submit an appeal using this form.

Before submitting, please review the library's loan policy and information about fines. These policies are strictly enforced for all borrowers (faculty, staff, students and community card holders).

Appeals must be submitted within one year of billing.

If you have been fined for a textbook rental from the ASU Bookstore, please visit the bookstore's Rental Help and FAQ page to appeal.

Include all relevant information and documentation. Be thorough but concise.
Maximum 4 files.
256 MB limit.
Allowed types: gif jpg jpeg png txt rtf html odf pdf doc docx.
Include all relevant information and documentation. Be thorough but concise.
Maximum 4 files.
256 MB limit.
Allowed types: gif jpg jpeg png txt rtf html odf pdf doc docx.