Billing appeal procedure

If you feel that a library fine or charge is not justified, you may appeal by:

  • Mailing a letter to:
    Billing Department, Noble Library
    Arizona State University
    PO Box 871006
    Tempe, AZ 85287-1006
  • Sending an email to lillie.johnson@asu.edu

Appeals may be forwarded to the owning library for review and decision.

What to consider before appealing

Before submitting an appeal, please review the library's loan policy. This policy is strictly enforced for all borrowers (faculty, staff, students and community card holders).

Appeals must be submitted within one year of billing.

 

What should be included

Your appeal must include your name, ID number, current mailing address and an explanation of why you feel you should not be charged.

Include all relevant information and documentation. Be thorough but concise.