Library systems support

Get help!

Quick tips

  • If you are not affiliated with ASU, please call the ASU Help Desk at 1-855-ASU-5080 for assistance.
  • Before submitting a request, please review our alumni and remote access policies as well as FAQs below.
  • To help our technicians quickly resolve the issue, please provide a detailed description after clicking Get Help above.

The more information, the better!  Helpful details include:

  • What specific article or journal or other resource are you attempting to access?
  • What are the steps you take to get to the point of the error?
  • What is the URL (http://...) at the point of the error?
  • Are you at home, at work or on campus when the difficulty occurs?
  • What is the specific error message that you receive?
  • Include a telephone number where you may be reached during business hours.

Access policies and FAQs


Instructions and FAQs


System Advisory

Scheduled ProQuest maintenance

To maintain the currency and security of their products, Proquest is performing maintenance on many ProQuest products beginning on January 19, 2019, 10pm U.S. Eastern Time. The maintenance period will conclude within 8 hours.

Products affected are:

  • Ebook Central
  • ProQuest
  • ProQuest Congressional
  • RefWorks
  • Luthers Werke
  • Early English Books Online
  • Patrologia Latina
  • Acta Sanctorum
  • Black Studies Center

Scheduled update

On Thursday December 20th, off campus access to our electronic resources will be temporarily unavailable from 7 am until 8 am due to an infrastructure update. We apologize for the inconvenience.

ILLiad Logins

We are working to resolve a problem with ILLiad logins. Please use this direct link to ILLiad to access your account.

The New York Times

We are working with the vendor to resolve, as quickly as possible, issues regarding the changes in access to The New York Times. We apologize for the inconvenience.