Request Materials Policy

Items with shelf status

  • The ASU Library provides a pull service from eligible collections for current ASU affiliates.
  • The service is available Monday through Friday.
  • Placing a hold does not prevent another patron from retrieving the item and checking it out.
  • The majority of items are available for pickup at the Information and Check Out Desk within 3 working days.
  • Length of time requests Held: Books and Videos - 7 days
  • Tempe campus students are limited to five per day from collections located on the Tempe campus.
  • Excluded collections: journals, non-circulating material, and reserve items.
  • This service is not available to Community Borrowers.

Items that are checked out

  • Search and request through BorrowItNow before recalling a checked out item.
  • Most items from the general stacks collection with a status of "Due mm/dd/yyyy" may be recalled.
  • An item recalled from the current borrower could take up to 15 days to receive.
  • Not all checked out items qualify for recall.
  • For the complete recall policy, see Recall Policy information.

Requesting videos for classroom use

  • ASU faculty, students and staff who need a video or DVD on a specific date in the future should use Media Booking.
  • Media Bookings will take precedence over other requests and may delay fulfilling requests made online.

How will I be notified?

  • Library notifications are sent to the email address included in your library account.
  • Online: Track status of requested item. Items that have arrived will have a status of "Ready. Must pickup by mm/dd/yyyy".
  • Items that are not picked up by the date noted are returned to the shelves of the owning library.