Case Studies for the Emergency Responder
Subtitle
Psychosocial, Ethical and Leadership Dimensions
This book features case studies spanning a variety of topics including customer service, incident command, safety, interagency cooperation, internal and external communications, health and wellness, grief and learned helplessness. Additional areas covered are advocacy, psych patients, EMS protocols, standard operating procedures, cultural issues, team dynamics, interpersonal skills, risk management, public-private partnerships, and public education. This book is designed so readers can learn from both positive and negative decisions.
Bio
Jeff Thomas is an award-winning faculty member of Human Systems Engineering at ASU. His areas of interest include fire and human behavior, applied ethics, organizational behavior, leadership development and disaster psychology. He practiced for more than 12 years and is recognized internationally as an expert in the areas of juvenile firesetting and adult arson.
