ASU laptop and hotspot lending program has ended

The ASU Laptop and Hotspot lending program has ended its service. The ending of this program is in coordination with ASU’s return to on-campus instruction (Learning Mode 1) for the fall 2021 semester. Conclusion of ASU’s laptop and hotspot check-out service requires that all previously loaned laptops and hotspots be returned on or before Aug. 10, 2021. If you no longer need your device, please return it early.

If you have a question regarding this change, please contact the Experience Center at 1-833-713-0635.

How to return laptops/hotspots

Students have two options for returning their borrowed devices: ship to Materials Management (1711 S. Rural Rd. Tempe, AZ 85281) using the return label provided in the original packaging or return in-person to the Tempe Technology Studio (501 E Orange St., Tempe, AZ 85281) between 8AM - 5PM Monday to Friday.

Process for returning laptops

  1. Please ensure you back up all of your data onto your ASU provided Google drive before returning your device as all laptops will be wiped once returned.
  2. Place the laptop back into its original packaging.
  3. Ensure the box is secure by taping it closed.
  4. Stick or tape the return label, that was enclosed in the original packaging, to the outside of the box.
  5. Depending on your return label, bring your package to a US Postal Service or FedEx office.
  6. It is recommended to keep the return shipping receipt for your own records.

Process for returning hotspots

  1. Place the hotspot back into its original packaging.
  2. Ensure the box is secure by taping it closed.
  3. Stick or tape the return label, that was enclosed in the original packaging, to the outside of the box.
  4. Depending on your return label, bring your package to a US Postal Service or FedEx office.
  5. It is recommended to keep the return shipping receipt for your own records

Create Return Label

 

Available Campus Technology Resources

To ensure student success in ASU's return to Learning Mode 1, there are many oncampus technology resources available for students including but not limited to:

 

FCC & T- Mobile Emergency Broadband Benefit Program

Students in need of financial internet service assistance may qualify for the temporary Federal Communication Commission’s (FCC) Emergency Broadband Benefit program. This program is offered through T-Mobile and eligibility is not determined by ASU. Qualified applicants may receive a discount from their broadband cellular service provider

To determine eligibility for this program, go to the National Verifier webpage and complete the form.

Eligible students who have completed the National Verifier form and received a confirmation have two options:

  1. Visit your local broadband cellular service provider and bring a copy of your confirmation. They will assist in completing the remainder of the process and may provide service plan discounts as appropriate.
  2. Request a hotspot from T-Mobile using the button below. Note: T-Mobile is the only hotspot provider available.

T-Mobile Request

Once the request has been received, ASU University Technology Office will follow-up and provide next step instructions.

For any questions in completing this process, please contact the Experience Center at 1-833-713-0635.