Laptop and hotspot check-out

Where will students check out the laptop or hotspot?

Students can check out a laptop or hotspot by this process that is managed by the ASU Library and the University Technology Office.   Begin the process by clicking on the button below.   If a student does not have access to the internet to make this request online, please have them call 480-965-3015.  

If you have a question regarding this service, please contact Ask a Librarian.

Request a laptop or hotspot

Who is eligible?

  • ONLY currently enrolled ASU students without a computer or access to a computer are eligible to check out a laptop.
  • ONLY currently enrolled ASU students without Internet access are eligible to check out a hotspot.
  • On August 6, loans will be automatically extended to January 7, 2021 for students enrolled in the fall semester. All others must return devices by August 14, 2020.

Borrowing laptops and hotspots

Shipping Information (for off campus residents)

  • Due to high demand at the beginning of the fall semester devices will be delivered within 7-10 days from the date of request.  If you experience a delay beyond that time, please contact the UTO Experience Center
  • Students should retain the packaging they receive which will include a shipping label to return the equipment.

Pickup Information (for on campus residents)

  • Students will receive an email when their laptop is ready to be picked up at their designated campus library  Due to high demand at the beginning of the fall semester, it may take up to 6-7 days for the laptop to be ready to be picked up.
  • Pickup locations and hours will be:
    • Downtown Phoenix campus Library
    • Polytechnic campus Library
    • Tempe campus:  Noble Library
    • West campus:  Fletcher Library

Beginning Monday August 31:  laptops will be able to be picked up any time the pickup libraries (see list above) are open.

Returning laptops

UTO will maintain the inventory of computers and hotspots through ServiceNow; Materials Management will ship orders picked by UTO to student addresses as provided by Libraries checkout process.  To return laptops, students will ship them to Materials Management (1711 S. Rural Rd. Tempe, AZ 85281).

  1. Please ensure you back up all of your data onto your ASU provided Google drive before returning your device as all laptops will be wiped once returned.
  2. Place the laptop back into its original packaging.
  3. Ensure the box is secure by taping it closed.
  4. Stick or tape the return label, that was enclosed in the original packaging, to the outside of the box.
  5. Depending on your return label, bring your package to a US Postal Service or FedEx office.
  6. It is recommended to keep the return shipping receipt for your own records.

Returning hotspots

  1. Place the hotspot back into its original packaging.
  2. Ensure the box is secure by taping it closed.
  3. Stick or tape the return label, that was enclosed in the original packaging, to the outside of the box.
  4. Depending on your return label, bring your package to a US Postal Service or FedEx office.
  5. It is recommended to keep the return shipping receipt for your own records.

Create Return Label

Students may also return laptops and hotspots in person at Hayden Library on the Tempe campus, starting Monday May 18.  To return, please go to the ground level south entrance of Hayden Library (across from the Memorial Union), from 10am - Noon, Monday-Friday, and 6:00 - 7:30pm Tuesday.

Technical support

  • Students will receive a system which is ready out of the box for essential needs (Canvas, Zoom, Google Apps and Microsoft Office 365 online).
  • Technology Studio support will be available remotely through the UTO Experience Center for students who need assistance.
  • Any additional software needs will be fulfilled by UTO through the Experience Center (details depend on the specific software required).