Laptop and hotspot check-out

Where will students check out the laptop or hotspot?

Students can check out a laptop or hotspot by this process that is managed by the ASU Library and the University Technology Office.   Begin the process by clicking on the button below.   If a student does not have access to the internet to make this request online, please have them call the UTO Experience Center at 1-833-713-0635  

If you have a question regarding this service, please contact the UTO Experience Center

Request a laptop or hotspot

Who is eligible?

  • Currently enrolled ASU students without a computer or access to a computer are eligible to check out a laptop.
  • Currently enrolled ASU students without Internet access are eligible to check out a hotspot.

Borrowing laptops and hotspots

  • Laptops are reserved using the library check-out process.
  • Only one laptop and/or one hotspot is allowed per student.
  • Students who live on campus must provide the address of the UPS Store and the mail box number where they will pick up their devices.
  • Refer to ASU Computer, Internet, and Electronic Communications Policy.
  • Borrowers are responsible for loss, damage and theft of the laptop while in their possession. Borrowers should verify the condition of the laptop when they receive it and prior to return.

Shipping Information 

  • Due to high demand at the beginning of the spring semester devices will be delivered within 7-10 days from the date of request.  If you experience a delay beyond that time, please contact the UTO Experience Center
  • Students should retain the packaging they receive which will include a shipping label to return the equipment.

How to renew laptops / hotspots

Students with laptops and/or hotspots on loan in the fall semester who are enrolled in spring 2021 semester will have their loans automatically renewed.

How to return laptops / hotspots 

Students who have graduated or otherwise will not be returning to ASU in the spring should ship their laptops / hotspots back to the university using the process to ship items to Materials Management (1711 S. Rural Rd. Tempe, AZ 85281).

Process for process for returning laptops:

  1. Please ensure you back up all of your data onto your ASU provided Google drive before returning your device as all laptops will be wiped once returned.
  2. Place the laptop back into its original packaging.
  3. Ensure the box is secure by taping it closed.
  4. Stick or tape the return label, that was enclosed in the original packaging, to the outside of the box.
  5. Depending on your return label, bring your package to a US Postal Service or FedEx office.
  6. It is recommended to keep the return shipping receipt for your own records.

Process for process for returning hotspots

  1. Place the hotspot back into its original packaging.

  2. Ensure the box is secure by taping it closed.
  3. Stick or tape the return label, that was enclosed in the original packaging, to the outside of the box.
  4. Depending on your return label, bring your package to a US Postal Service or FedEx office.
  5. It is recommended to keep the return shipping receipt for your own records.

Create Return Label

 

UTO will maintain the inventory of computers and hotspots through ServiceNow; Materials Management will ship orders picked by UTO to student addresses as provided by Libraries checkout process.  

Technical support

  • Students will receive a system which is ready out of the box for essential needs (Canvas, Zoom, Google Apps and Microsoft Office 365 online).
  • Technology Studio support will be available remotely through the UTO Experience Center for students who need assistance.
  • Any additional software needs will be fulfilled by UTO through the Experience Center (details depend on the specific software required).