We're Listening!

Oct 03, 2014 · suggestion box

Submitted: Tuesday September 30, 2014
Regarding: Noble Library

Comment/SuggestionHi Team, I have found few ants on the my table of Third floor of the Noble Science Library (Location Reference: Outside Room # 336, 337 and 338). I am not sure if I am posting in the right forum. May I please know whom can I contact in such cases?

Library Response:  Thank you so much for alerting us to this issue.  We've been seeing a few more ants than usual this year, and we reported this right away to facilities.  You can always report things like this immediately to the front desk at Noble, either in person or by calling 480-965-2600.  Just let the staff there know if you see anything needs to be taken care of.  

Sep 30, 2014 · suggestion box

Comment Submitted: Thursday September 25, 2014
Regarding: Noble Library

Comment/Suggestion:  The two pencil sharpeners in the first floor needed to be replaced because they are not as sharp as the one on the third floor. BTW, do
you have pencil sharpeners on the second floor?

Library Response:  Thanks for letting us know about the pencil sharpener situation in Noble Library.  We do have two pencil sharpeners on the second floor:  one is on the south-east corner of the building near the study area, and another on the north-west corner in the study area.  A library staff member will be testing out all the pencil sharpeners in the building and will repair/replace any that are not working correctly.  

Sep 29, 2014 · suggestion box

Comment Submitted: Saturday September 27, 2014
Regarding: Individual Study Rooms in Noble Library

Comment:  It would be nice if the students are allowed to speak over calls in single study rooms. It is difficult to go out and speak over call in order to clarify doubts with fellow students, it would be good even if few rooms are provided with this feature.

Response:  We understand that it can be frustrating to have to move away from your study room in order to talk on the phone, even if the phone call is pertaining to your work.  The reason that we ask you to do so, however, is out of respect for the students in the rooms next door.  The walls of these rooms are very thin, and your neighbors can hear you talking on the phone, and that is disruptive to their studying.  Unfortunately, we aren't able to improve the sound-proofing between these rooms, so we will continue to ask you to make phone calls in the areas of the library that are zoned for conversations.

Sep 18, 2014 · suggestion box

Comment Submitted:  Monday September 15, 2014
Regarding:  Online Resources

Comment/Suggestion:  As an Alumni I would like to use the online databases.  I don't mind paying for it, but your website says that Alumni are not eligible to use online databases.

Library Response:  We do hear from alumni often saying that they would appreciate having this option available.  Unfortunately, at this time our contracts with the publishers who provide the resources do not allow us to extend access to alumni, even if we charged a fee for them.  But we will note that this is something that alumni would value, and perhaps it's something we could offer in the future.

In the meantime, there are some databases that you can search freely, to at least identify articles and other resources you would like to read/use:

  • WorldCat - Global Library Catalog
  • ERIC - Education
  • PubMed - Medicine and Health Sciences
  • NCJRS - National Criminal Justice Reference Service
  • Free E-Resources compiled by the Library of Congress

You should then be able to request anything not fully available online via interlibrary loan from your local public library.  In addition if you happen to be a resident of Arizona, the Arizona State Library, Archives, and Public Records provides Arizona residents access to many online resources.

Also, if you live in the Phoenix metropolitan area, you are welcome to come into any campus location to use the databases.  

Please contact us again if we can help you determine what your options are in your location.

Sep 18, 2014 · suggestion box

Comments submitted August and September, 2014
Comment regarding: Hayden Library

Comment/Suggestion:  We've had several comments that it is cold on the weekend on the lower level of Hayden Library.

Library Response:  Thanks for alerting us to this temperature problem.  It's a challenge to get the temperature right on this floor, where there are large numbers of people during the week for classes, but fewer on the weekend.  We'll report this to Facilities, and hope they can help us moderate the temperature so it is more comfortable for weekend studying.

Sep 18, 2014 · suggestion box

Comment Submitted:  Thursday September 18, 2014
Regarding:  Hayden Library

Comment/Suggestion:  Where can I find a quite place in the library? I prefer complete silence while studying and I am get distracted by people in group study or group chat/gossip in the library. I was wondering if you can suggest some place which is quite so I can get work done at the library. Thanks for understanding 

Library Response:  We totally understand needing quiet when you study, and there are lots of different noise levels in the library currently.  Our best recommendation for you is to look for the "Silent Study Rooms" on the third floor of Hayden Library.  There are four smaller rooms designated for silent study on that level; two are across from the elevator, and the other two are around the corner to the left after you get off the elevator.  Level two in Hayden also tends to be silent, but sometimes there is a little noise drifting up from the opening to level one.

Another option is Noble Library across campus.  It not only has a much larger silent study room, it has individual study rooms that you can check out.  These are small but have a desk, light, outlet, window to the outside and a door.  They can be checked out all day or for four hours, depending on the room.

Good luck finding the perfect, silent place to study.

Sep 18, 2014 · suggestion box

Comment Submitted:  Sunday August 31, 2014
Regarding:  Noble Library

Comment/Suggestion: Why don't we have a "food reheating station" at the Noble library with a few microwaves for student use? Some of us like to study all day and our food gets cold! With better food, we would be able to focus better and complete our studying faster, thus freeing up more rooms for other people to use.

Library Response:  We are always looking for ways to make the Noble Library a place that students can do their work and be successful. We understand that many of our students spend countless hours in the library, and that food and drink are part of long-hour and late-night studying.

We like your suggestion, and we are looking into providing a microwave for student use. We can’t promise when this will happen, but I can assure you that we take your suggestion seriously, and we plan to provide a place where students can microwave food and drinks in the future.

Jul 30, 2014 · suggestion box

Comment Submitted:  Wednesday July 30, 2014
Regarding:  Hayden Library

Comment/Suggestion:  I was wondering why is it that the Hayden Library does not have a water fountain to refill water bottles like the MU and the SRC? I have tried to use the regular water fountains and the water taste horrible. I know you have vending machines to buy water but many times it would be buy food or water.

Library Response:  This is a great suggestion!  We really like those water stations too.  We think that it would be a great addition to Hayden Library (and others).  We're inquiring about the process of installing these stations, and hope we are able to make this happen.  Thanks for contacting us about this.

Jul 22, 2014 · web site

As part of our commitment to a mobile-friendly website, we have made the web interface for interlibrary loan more flexible, so it will be easier to use on phones and tablets.

The look and feel will remain the same, and if you are viewing it on a full-sized computer screen you may not notice any difference at all. If you view it on your mobile device, however, you will notice one drastic change: it fits on the screen!

Screen shot of Illiad login page

The strategy we employed is to track where the elements on the page naturally flow to and respond accordingly. For instance, if the sidebar on the right floats down below the table in the center, the sidebar is reshaped to fit there more nicely. If the table floats down below the menu on the left, the menu is truncated to a search box, a “logoff” link, and a link to the main menu.

Screen shot of outstanding requests

On the main menu page it wouldn’t make much sense to truncate the menu, so the tables are removed instead. These tables can still be viewed by selecting “Outstanding Requests” or “Electronically Received Articles” from the menu.

Screen shot of Illiad menu

Tammy Allgood Wolf
Web Services Advisory Board Chair
Manager of Discovery Services

Jun 20, 2014 · web site

Last year, we conducted an online survey about our website. 530 of you responded. Here are a few screenshots of some of the questions and answers we received. The top 3 things ASU users found the most difficult to do on our site were "Finding Journals," "Finding Articles," and "Finding E-books." 

What did you find difficult about the library web site?

The three most important things to do on the site were also similar to the most difficult - "Finding Articles," "Finding Journals," and "Finding Books."

How important are the following to you?

Three of the top things users would do on our website included "Simplify Navigation," "Make it easier to find library materials," and "Make it less cluttered."

If you could do 3 things to improve our web site, they would be...

We believe our new menus (below) simply our navigation, make it less cluttered and make it easier to do the things you feel are most important to do on our site (finding library materials).

On July 1st, we will roll out these new, more distinctive navigation menus.

Screenshot of new black horizontal top navigational menu

There will be a menu item devoted to finding particular types of items on our library web site. We have conducted usability tests on these menus, and the results show the new menus are more pronounced, stand out, and assist users with finding particular items.

Find menu - Find materials, Research tools

We will also roll out a new menu which links to our fairly new services page for particular user types.

I am a/an menu

As always, we appreciate the feedback you have given. We will continue to gather feedback about our library website through https://www.surveymonkey.com/s/SQSMSJX

-The Web Services Advisory Board

Tammy Allgood Wolf (Chair)
Manager of Discovery Services

Jun 16, 2014 · web site

Your Feedback:  

Website is "Very cluttered, please clear a little. Make it less frustrating and intimidating."

"The visual appearance of it is a bit cluttered and the various options to navigate don't readily stand out."

"Less Cluttered" please!

Our Response:

In a continued effort to declutter our site, we have made some major updates to significant pages, including the "Services" pages. The old pages, aimed at students, faculty, or staff, were redesigned. An example of one of the old pages is shown below.

Picture of old Services for Students Page with lots of links

The new, redesigned pages (linked below) are organized into logical headings and styled to allow for easy browsing. We have received many comments that users can locate relevant links more quickly than they could in the old pages.

Image of new Services for Undergraduate Students page showing new subheadings

In addition, we also introduced new pages for Graduate Students, Online/Distance Learning Students, Visitors, and Alumni.

 New services menu showing links for Online/Distance learning students, graduate students, visitors, and alumni

Oct 31, 2013 · web site

Your Feedback:  

Website is "Very cluttered, please clear a little. Make it less frustrating and intimidating."

"The visual appearance of it is a bit cluttered and the various options to navigate don't readily stand out."

"Reducing clutter is the biggest improvement the site needs. I can't stand looking for books on it because it is a mess."

"Less Cluttered" please!

Our Response:

We have updated the libary catalog with particular attention to decreasing clutter. The old main catalog page is shown directly below.


Our new page, linked to the image below, is streamlined with tabs and displays only the most relevant links.


The new catalog updates not only streamline the catalog display, they also improve accessibility, and add several new features. These improvements include:

  • Did you mean…” spell checking for misspelled searches
  • The ability to text call numbers from record item displays
  • Links to Google Books Preview from item records where previews are available
  • “Cite this Item” which creates a citation in 5 different citation formats without the use of additional reference management software
  • “My lists” which allows logged-in users to create lists and save and manage items within those lists without checking out items
  • Consistent font sizes and layout across different web browsers
  • New updated icons
  • Improved Accessibility: 
    • The icon buttons ensure readability of navigation choices in screen reader software.
    • There is a skip navigation link at the top of each page to jump past the navigation into page content.
    • Pages are constructed with heading tags to create a page hierarchy, so the screen reader's headings list is an effective way to scan page contents.
    • Fewer tables used for layout, and forms with proper label tags throughout the catalog.

Picture of new catalog features, including send via text and cite this item features.

Oct 31, 2013 · web site

Your Feedback:  

"Please place links to get to ASU ebooks on your site! Every time I need to find an ebook, I have to go through extensive searches becuase I can't find an easy way to access these books."

"When trying to access ebooks , it is difficult to access them--this is not ASUs fault, but it would be nice if it could be easier."

Our Response:

The members of the Web Services Advisory Board have created a “Find E-books” page to replace the e-book options (E-book Collections and E-book Title Lookup) under the Books, CDs & DVDs quick links on the left side of the ASU Library home page.  The “Find E-books” page (https://lib.asu.edu/find-ebooks)  is modeled after the “Find Articles” page to show users, in the simplest possible way, which resource to use for whatever they are trying to do involving e-books.  It includes a scoped search link to Library One Search that automatically applies the filters necessary to limit the search to e-books. 

Screenshot of Find e-books page

We plan to continue with this trend in the future and create additional "Find" media pages to assist you with specific material type searches.