We're Listening!

Jan 05, 2015 · suggestion box

Submitted on:  January 5, 2015
Regarding:  Hayden Library

Comment/Suggestion:  It is always FREEZING in the journal area of Hayden library. Can you guys do something about how cold it is down there? During the winter months it should not be as cold as it is down there!

Library Response:  We're sorry it's so cold in Hayden Library.  We've reported it to the campus facilities team and are hoping they will be able to resolve it soon.  In the meantime, if you don't need to work with the print journals, it should be warmer in the above-ground levels of the library.

Dec 10, 2014 · suggestion box

Submitted: December 9, 2014
Regarding:  Hayden Library

Comment/Suggestion:  It is really hot on the third floor of Hayden.

Library Response:  Thank you for reporting this problem.  We sent this immediately to the Hayden Library administration office, who will follow up with the campus facilities service.

Dec 01, 2014 · suggestion box

Submitted:  November 28, 2014
Regarding:  Web Site

Suggestion/Comment: Please fix the web page so it is viewable mobile devices

Library Response:  Thank you for letting us know you are having trouble with our web site on your mobile device.  Our library website is built using responsive design principals adopted from the Drupal Adaptive Theme (https://www.drupal.org/project/adaptivetheme), and should adapt to mobile devices seamlessly. The LibGuides (https://libguides.asu.edu/) are also responsive, as is the Library One Search (http://asu.summon.serialssolutions.com/).

Unfortunately, the catalog (http://library.lib.asu.edu/) is currently not responsive and we continue to work with the vendor (Innovative Interfaces) to work on this and are currently considering other vendors in the future.

Additional library vendors and publishers (article databases, electronic journals, etc.) have various mobile and responsive offerings.

If you can provide us the url of the page where you are experiencing difficulties we may be able to point you to a mobile friendly resource, start discussions with a vendor, or possible fine tune the responsive design. 

Oct 23, 2014 · suggestion box

Submitted: October 21, 2014
Regarding: Book and Article Delivery

Comment/Suggestion: I am a downtown grad student. I have recently requested books from other campuses. They were delivered quickly to downtown, a day or two. I have also needed to use Illiad to request some journal articles I was unable to view on my own. In every case the article was obtained in a day or two. Thanks for the excellent customer service!

Library Response: Thank you for letting us know you're so pleased with our book and article delivery services.  Our staff in those areas work really hard to make sure that books and articles get where they need to be quickly, and we're glad to hear that their efforts are paying off.  

Oct 21, 2014 · suggestion box

Submitted: October 21, 2014
Regarding: Polytechnic campus Library

Comment/Suggestion: I came in this morning to use one of the study rooms so that I could study for my organic chemistry class. I wanted to use the big whiteboard and I was told that it was for group study only. Is there a way that this can be changed?

Library Response:  Thank you for contacting us about this.  We are sorry you were disappointed this morning.  The Polytechnic campus Library just this week instituted a change in the process on the study rooms, and they are now indeed reserved for group use.  Prior to this, individuals could use the study rooms, but would be asked asked to leave the rooms when a group needed it.  We received feedback that indicated that wasn't an ideal situation, and wanted to eliminate individuals being disrupted in this way. 

There are many other areas of the library that are suited for individual study.  There are several large rolling whiteboards that you can use anywhere in the library, and you can check out markers at the Information Desk with your SunCard or Pitchfork Card.

Please let us know if you have any other questions about the library.

Oct 10, 2014 · suggestion box

Submitted: October 9, 2014
Regarding:  Hayden Library

Comment/Suggestion:  Classes that are being taught at classrooms within the library should keep the doors locked. Some instructors in the computer room in the first floor of Hayden talk too loud that everyone outside can hear him. It is very distracting.  This shouldn't be like that, if anyone is talking to a group of +10 students then it should be on a room where noise is isolated. It is only a matter of closing the door. You should have this as a policy.

Library Response:  Thank you for letting us know about this situation.  We understand how distracting that type of noise is, and how it could be preventing you from being able to focus.  We agree that the door to the computer room should be closed when class is in session.  We've adjusted our procedures and that will be the new policy, starting immediately.  

Oct 10, 2014 · web site

Your Feedback:  

"It's a huge and complicated job to change the library for the 21st century. You are doing a fine job. The ILL works really well. And, I'm grateful for the assistance in pulling books. This saves me an enormous amount of time. One thing that could be improved is the linking to full-text articles on the web site. At my previous institution, this was easy to do. Here, I sometimes find the links don't work. By this, I mean the link takes me to the journal, not to the article (which I then have to go back to the citation to find out which volume it is in)."

"I really like the website. However, I would like it to be easier to access some articles. I know I tend to click a link for an article and then I have to go through more steps in order to actually get the article. Sometimes the posted links for articles do not actually lead to the article."

"Links to full text articles do not always work. Once one learns the complex pathways, navigating to find articles is very functional."

Our Response:

The Web Services Advisory Board has approved updates to the 360 Link application. We will be making this live starting tomorrow, October 11th, 2014.

360 Link is the application that provides linking capability to full text within our databases through “Get it@ASU” and Summon. The new features enable us to take advantage of Index Enhanced Direct Linking (IEDL) and a new Sidebar Helper frame.  These improvements will provide the most reliable direct access to full text, enable us to maintain a seamless presence in the researcher's workflow, and promote additional resources.

Sidebar Helper Frame

The Sidebar Helper frame enables us to provide the most direct and simple path to full text without giving up opportunities for the library to promote other services or to provide help to users in the event that links fail.

Screenshot of new sidebar with additional options and report a problem links

When 360 Link finds full text availability for the user, the authenticated user is provided with full text rather than going to the old “Get It@ASU” intermediary page, along with the above Sidebar Helper frame on the right side where the user can find other library services or additional full text options if the initial link to full text fails.

We will also be including a link to “Report a Problem” which goes directly to the Library HelpDesk system through Saleforce to be assigned to the correct team within the libraries.

Tammy Allgood Wolf
Web Services Advisory Board Chair
Manager of Discovery Services

Oct 09, 2014 · web site

Your Feedback:  

"You need a map of the libraries, I get lost in them. At least have it mapped out so we can find the basic area of the book."

"It would be great if a map facility is given, this will help students to find the exact location of a particular book in the library."

Our Response:

Next week, we will be updating the way the location page in the catalog works. You may already be familiar with the page you currently get whenever you click on a location link in the catalog.

The following link,

Link in item records that says, "Music Stacks" under location header

takes you to

Hayden library location table
This all-purpose page lists all the locations and call numbers for every library and every floor. We have seen users struggle with remembering the location they were originally looking for, navigating through the many textual options of this page, and figuring out what this all means to them. Many times, users click out of this page as quickly as possible.

We have now incorporated actual library maps into the location links along with a script that pulls out the call number of the original item and determines which floor and which approximate location the user should be directed to. See below.

Screenshot of map of Hayden library with listed call number and QR code

It also reminds the user of the call number they were looking for and provides a QR code so that users on desktops can scan the page into their phones and take their phones with them up into the stacks. 

Author Search

User testing has also shown us that author searches are seldom conducted the way Sierra requires them to be. Users very rarely use last name first, first name. Therefore, we have created placeholder text in the main author search to show an example for users.

Screen shot of Catalog Search page by Author with "Shakespeare, William" showing in the search box
Catalog Responsive Design

On a related note, we will also be releasing a responsive design of the catalog main search page around the same time frame. The page will not look any different from a desktop, but from a mobile device, it will respond to the size of the device and display functionality accordingly. 

Thank you for your feedback!

Tammy Allgood Wolf
Web Services Advisory Board Chair
Manager of Discovery Services

Oct 08, 2014 · web site

We just made it even easier for you to send us your feedback. Clicking on the "feedback" tab to the lower right of any page on our site will now take you to our suggestion box form.

Image of feeback tab with red arrow pointing to it

Tammy Allgood Wolf
Web Services Advisory Board Chair
Manager of Discovery Services

Oct 03, 2014 · suggestion box

Submitted: Thursday October 2, 2014
Regarding: Book collection

Comment/SuggestionHello.  I am a graduate student, and I am working on a project based on Barbara Kingsolver's nonfiction book Holding The Line.  Unfortunately, the ASU Library does not have any copies of this book in their collection.  I am hoping you will consider adding at least one copy, as this project will include several people and I am hoping they can all easily have access to this book.  Additionally, this book is an important piece of Arizona history. Thank you so much!

Library Response:  I have really great news for you:  we do have four copies of the book "Holding the Line" by Barbara Kingsolver in the ASU Library's collection.  Two of them are in special archival repositories and aren't able to be checked out.  But we have two copies that circulate - and one is currently available in Hayden Library to be checked out.  See the full record here: http://library.lib.asu.edu.ezproxy1.lib.asu.edu/record=b2435718~S3  (click "Request" to have it pulled and held for you at the library of your choice).

Oct 03, 2014 · suggestion box

Submitted: Tuesday September 30, 2014
Regarding: Noble Library

Comment/SuggestionIf we sit to study at the Quiet Study Zones (Orange Zones) of the Noble Science Library's second and third floor area near the Group Study Rooms, I have been frequently hearing people that use the Group Study Rooms, conversing at high volume of speech, shouting, laughing, and believe me or not, last night someone was singing! I believe these rooms are not sound proof or the occupants do not close the doors. May I request you to please have public awareness posters displayed inside the room requesting the occupants to converse quietly in the interest of people outside the rooms?

Please note this is not only a specific group that is noisy, however, it seems the closed room environment gives the occupants a feeling that they are isolated in reference to sound they produce.

Library Response:  We're sorry you are having consistent problems with the noise levels from the group study rooms that are adjacent to the quiet study areas.  We do already have signs in every room asking that they respect the students working around them by keeping the volume low, but that seems to unfortunately not be very effective.  We have begun to remind students who check out the keys to the reservation rooms to keep the noise low, explaining the impact on the students in the surrounding areas.  Please let us know if this continues to be a problem.

Oct 03, 2014 · suggestion box

Submitted: Tuesday September 30, 2014
Regarding: Noble Library

Comment/SuggestionHi Team, I have found few ants on the my table of Third floor of the Noble Science Library (Location Reference: Outside Room # 336, 337 and 338). I am not sure if I am posting in the right forum. May I please know whom can I contact in such cases?

Library Response:  Thank you so much for alerting us to this issue.  We've been seeing a few more ants than usual this year, and we reported this right away to facilities.  You can always report things like this immediately to the front desk at Noble, either in person or by calling 480-965-2600.  Just let the staff there know if you see anything needs to be taken care of.  

Sep 30, 2014 · suggestion box

Comment Submitted: Thursday September 25, 2014
Regarding: Noble Library

Comment/Suggestion:  The two pencil sharpeners in the first floor needed to be replaced because they are not as sharp as the one on the third floor. BTW, do
you have pencil sharpeners on the second floor?

Library Response:  Thanks for letting us know about the pencil sharpener situation in Noble Library.  We do have two pencil sharpeners on the second floor:  one is on the south-east corner of the building near the study area, and another on the north-west corner in the study area.  A library staff member will be testing out all the pencil sharpeners in the building and will repair/replace any that are not working correctly.  

Sep 29, 2014 · suggestion box

Comment Submitted: Saturday September 27, 2014
Regarding: Individual Study Rooms in Noble Library

Comment:  It would be nice if the students are allowed to speak over calls in single study rooms. It is difficult to go out and speak over call in order to clarify doubts with fellow students, it would be good even if few rooms are provided with this feature.

Response:  We understand that it can be frustrating to have to move away from your study room in order to talk on the phone, even if the phone call is pertaining to your work.  The reason that we ask you to do so, however, is out of respect for the students in the rooms next door.  The walls of these rooms are very thin, and your neighbors can hear you talking on the phone, and that is disruptive to their studying.  Unfortunately, we aren't able to improve the sound-proofing between these rooms, so we will continue to ask you to make phone calls in the areas of the library that are zoned for conversations.

Sep 18, 2014 · suggestion box

Comment Submitted:  Monday September 15, 2014
Regarding:  Online Resources

Comment/Suggestion:  As an Alumni I would like to use the online databases.  I don't mind paying for it, but your website says that Alumni are not eligible to use online databases.

Library Response:  We do hear from alumni often saying that they would appreciate having this option available.  Unfortunately, at this time our contracts with the publishers who provide the resources do not allow us to extend access to alumni, even if we charged a fee for them.  But we will note that this is something that alumni would value, and perhaps it's something we could offer in the future.

In the meantime, there are some databases that you can search freely, to at least identify articles and other resources you would like to read/use:

  • WorldCat - Global Library Catalog
  • ERIC - Education
  • PubMed - Medicine and Health Sciences
  • NCJRS - National Criminal Justice Reference Service
  • Free E-Resources compiled by the Library of Congress

You should then be able to request anything not fully available online via interlibrary loan from your local public library.  In addition if you happen to be a resident of Arizona, the Arizona State Library, Archives, and Public Records provides Arizona residents access to many online resources.

Also, if you live in the Phoenix metropolitan area, you are welcome to come into any campus location to use the databases.  

Please contact us again if we can help you determine what your options are in your location.

Sep 18, 2014 · suggestion box

Comments submitted August and September, 2014
Comment regarding: Hayden Library

Comment/Suggestion:  We've had several comments that it is cold on the weekend on the lower level of Hayden Library.

Library Response:  Thanks for alerting us to this temperature problem.  It's a challenge to get the temperature right on this floor, where there are large numbers of people during the week for classes, but fewer on the weekend.  We'll report this to Facilities, and hope they can help us moderate the temperature so it is more comfortable for weekend studying.

Sep 18, 2014 · suggestion box

Comment Submitted:  Thursday September 18, 2014
Regarding:  Hayden Library

Comment/Suggestion:  Where can I find a quite place in the library? I prefer complete silence while studying and I am get distracted by people in group study or group chat/gossip in the library. I was wondering if you can suggest some place which is quite so I can get work done at the library. Thanks for understanding 

Library Response:  We totally understand needing quiet when you study, and there are lots of different noise levels in the library currently.  Our best recommendation for you is to look for the "Silent Study Rooms" on the third floor of Hayden Library.  There are four smaller rooms designated for silent study on that level; two are across from the elevator, and the other two are around the corner to the left after you get off the elevator.  Level two in Hayden also tends to be silent, but sometimes there is a little noise drifting up from the opening to level one.

Another option is Noble Library across campus.  It not only has a much larger silent study room, it has individual study rooms that you can check out.  These are small but have a desk, light, outlet, window to the outside and a door.  They can be checked out all day or for four hours, depending on the room.

Good luck finding the perfect, silent place to study.

Sep 18, 2014 · suggestion box

Comment Submitted:  Sunday August 31, 2014
Regarding:  Noble Library

Comment/Suggestion: Why don't we have a "food reheating station" at the Noble library with a few microwaves for student use? Some of us like to study all day and our food gets cold! With better food, we would be able to focus better and complete our studying faster, thus freeing up more rooms for other people to use.

Library Response:  We are always looking for ways to make the Noble Library a place that students can do their work and be successful. We understand that many of our students spend countless hours in the library, and that food and drink are part of long-hour and late-night studying.

We like your suggestion, and we are looking into providing a microwave for student use. We can’t promise when this will happen, but I can assure you that we take your suggestion seriously, and we plan to provide a place where students can microwave food and drinks in the future.

Jul 30, 2014 · suggestion box

Comment Submitted:  Wednesday July 30, 2014
Regarding:  Hayden Library

Comment/Suggestion:  I was wondering why is it that the Hayden Library does not have a water fountain to refill water bottles like the MU and the SRC? I have tried to use the regular water fountains and the water taste horrible. I know you have vending machines to buy water but many times it would be buy food or water.

Library Response:  This is a great suggestion!  We really like those water stations too.  We think that it would be a great addition to Hayden Library (and others).  We're inquiring about the process of installing these stations, and hope we are able to make this happen.  Thanks for contacting us about this.

Jul 22, 2014 · web site

As part of our commitment to a mobile-friendly website, we have made the web interface for interlibrary loan more flexible, so it will be easier to use on phones and tablets.

The look and feel will remain the same, and if you are viewing it on a full-sized computer screen you may not notice any difference at all. If you view it on your mobile device, however, you will notice one drastic change: it fits on the screen!

Screen shot of Illiad login page

The strategy we employed is to track where the elements on the page naturally flow to and respond accordingly. For instance, if the sidebar on the right floats down below the table in the center, the sidebar is reshaped to fit there more nicely. If the table floats down below the menu on the left, the menu is truncated to a search box, a “logoff” link, and a link to the main menu.

Screen shot of outstanding requests

On the main menu page it wouldn’t make much sense to truncate the menu, so the tables are removed instead. These tables can still be viewed by selecting “Outstanding Requests” or “Electronically Received Articles” from the menu.

Screen shot of Illiad menu

Tammy Allgood Wolf
Web Services Advisory Board Chair
Manager of Discovery Services

Jun 20, 2014 · web site

Last year, we conducted an online survey about our website. 530 of you responded. Here are a few screenshots of some of the questions and answers we received. The top 3 things ASU users found the most difficult to do on our site were "Finding Journals," "Finding Articles," and "Finding E-books." 

What did you find difficult about the library web site?

The three most important things to do on the site were also similar to the most difficult - "Finding Articles," "Finding Journals," and "Finding Books."

How important are the following to you?

Three of the top things users would do on our website included "Simplify Navigation," "Make it easier to find library materials," and "Make it less cluttered."

If you could do 3 things to improve our web site, they would be...

We believe our new menus (below) simply our navigation, make it less cluttered and make it easier to do the things you feel are most important to do on our site (finding library materials).

On July 1st, we will roll out these new, more distinctive navigation menus.

Screenshot of new black horizontal top navigational menu

There will be a menu item devoted to finding particular types of items on our library web site. We have conducted usability tests on these menus, and the results show the new menus are more pronounced, stand out, and assist users with finding particular items.

Find menu - Find materials, Research tools

We will also roll out a new menu which links to our fairly new services page for particular user types.

I am a/an menu

As always, we appreciate the feedback you have given. We will continue to gather feedback about our library website through https://www.surveymonkey.com/s/SQSMSJX

-The Web Services Advisory Board

Tammy Allgood Wolf (Chair)
Manager of Discovery Services

Jun 16, 2014 · web site

Your Feedback:  

Website is "Very cluttered, please clear a little. Make it less frustrating and intimidating."

"The visual appearance of it is a bit cluttered and the various options to navigate don't readily stand out."

"Less Cluttered" please!

Our Response:

In a continued effort to declutter our site, we have made some major updates to significant pages, including the "Services" pages. The old pages, aimed at students, faculty, or staff, were redesigned. An example of one of the old pages is shown below.

Picture of old Services for Students Page with lots of links

The new, redesigned pages (linked below) are organized into logical headings and styled to allow for easy browsing. We have received many comments that users can locate relevant links more quickly than they could in the old pages.

Image of new Services for Undergraduate Students page showing new subheadings

In addition, we also introduced new pages for Graduate Students, Online/Distance Learning Students, Visitors, and Alumni.

 New services menu showing links for Online/Distance learning students, graduate students, visitors, and alumni

Oct 31, 2013 · web site

Your Feedback:  

Website is "Very cluttered, please clear a little. Make it less frustrating and intimidating."

"The visual appearance of it is a bit cluttered and the various options to navigate don't readily stand out."

"Reducing clutter is the biggest improvement the site needs. I can't stand looking for books on it because it is a mess."

"Less Cluttered" please!

Our Response:

We have updated the libary catalog with particular attention to decreasing clutter. The old main catalog page is shown directly below.


Our new page, linked to the image below, is streamlined with tabs and displays only the most relevant links.


The new catalog updates not only streamline the catalog display, they also improve accessibility, and add several new features. These improvements include:

  • Did you mean…” spell checking for misspelled searches
  • The ability to text call numbers from record item displays
  • Links to Google Books Preview from item records where previews are available
  • “Cite this Item” which creates a citation in 5 different citation formats without the use of additional reference management software
  • “My lists” which allows logged-in users to create lists and save and manage items within those lists without checking out items
  • Consistent font sizes and layout across different web browsers
  • New updated icons
  • Improved Accessibility: 
    • The icon buttons ensure readability of navigation choices in screen reader software.
    • There is a skip navigation link at the top of each page to jump past the navigation into page content.
    • Pages are constructed with heading tags to create a page hierarchy, so the screen reader's headings list is an effective way to scan page contents.
    • Fewer tables used for layout, and forms with proper label tags throughout the catalog.

Picture of new catalog features, including send via text and cite this item features.

Oct 31, 2013 · web site

Your Feedback:  

"Please place links to get to ASU ebooks on your site! Every time I need to find an ebook, I have to go through extensive searches becuase I can't find an easy way to access these books."

"When trying to access ebooks , it is difficult to access them--this is not ASUs fault, but it would be nice if it could be easier."

Our Response:

The members of the Web Services Advisory Board have created a “Find E-books” page to replace the e-book options (E-book Collections and E-book Title Lookup) under the Books, CDs & DVDs quick links on the left side of the ASU Library home page.  The “Find E-books” page (https://lib.asu.edu/find-ebooks)  is modeled after the “Find Articles” page to show users, in the simplest possible way, which resource to use for whatever they are trying to do involving e-books.  It includes a scoped search link to Library One Search that automatically applies the filters necessary to limit the search to e-books. 

Screenshot of Find e-books page

We plan to continue with this trend in the future and create additional "Find" media pages to assist you with specific material type searches.