Comment/Suggestion: how about having chat capability for ask a librarian?
Library Response: Regular users of "Ask a Librarian" may have noticed that things have changed a little this summer. We have upgraded to new software to provide the service, and are in the process of training new library professionals to provide chat support. We have had to reduce the hours chat is available during this transition, but by the fall semester we plan on expanding those hours to later in the evening. In the meantime, if chat isn't available when you connect with Ask a Librarian, please leave your question in the form, and one of our information professionals will respond via email as soon as possible.