An online help service provided by ASU Library just got a big boost this semester.
Known as Ask a Librarian, ASU Library’s online chat is now fully equipped to connect students, faculty and staff at Arizona State University exclusively to ASU librarians.
The direct, digital connection to library professionals within the university is just one of many new library efforts to improve its quality of services for the ASU community.
“When you get help from a local expert, it makes a huge difference in the quality of information you’re receiving,” said Jennifer Duvernay, Associate University Librarian for Communication and Organizational Success. “I’m happy to report that ASU Library’s online assistance through Ask a Librarian is now 100 percent locally sourced.”
Reflective of its newly improved quality, Ask a Librarian is now operating within regular business hours from 9 a.m. to 5 p.m., Monday through Friday. However, all questions that come through the online chat service after business hours will be converted to an email that Duvernay says will be answered as quickly as possible – again, solely by ASU librarians.
Students, faculty and staff looking for help after hours can also browse Ask a Librarian FAQs – a compiled list of answers to the most popular and recent questions, such as library hours, how to request materials and how to use online resources.
“ASU is a big place,” says Duvernay. “Our job at the library is to make sure you get the highest level of support you need to succeed while you’re here.”
A new academic year is the perfect time to hit ‘refresh’ – and ASU Library has done just that with some of its services. To help get you oriented, here’s a helpful list of what’s new, what’s different and what you won’t want to miss.
New search: The new ASU Library One Search has been implemented to enhance and expand library services. While we are experiencing some early-implementation issues that are currently being addressed, we can guarantee that over time the new system will dramatically improve the online user experience through better browsing, sharing and customization of materials.
New mkrservices location: Now on the lower concourse of Hayden Library, mkrservices has a more convenient location for ASU makers. Come stop by and say hello!
Requesting materials: Getting the materials you need just got easier. Even if an item is checked out, you can still request it. All requests for checked-out items will automatically generate an Interlibrary Loan, and there will be no recall for the checked-out item.
More direct assistance: Have a quick question or need help from a librarian? The ASU community now has direct, online access to ASU librarians through the library’s online chat service called Ask a Librarian. While the hours have changed to regular business hours – 9 a.m. to 5 p.m., Monday through Friday – the quality of service has been enhanced to ensure that all requests for assistance are answered promptly by a librarian or information professional within ASU Library. Online chat questions that come in after hours will be converted to an email that will be answered as quickly as possible.
Longer checkouts: Faculty, staff and graduate students can now check out materials for 365 days. Undergraduate students may check out materials for 90 days and community members for 30.
Automatic renewals: Materials for students, faculty and staff will now be renewed automatically.
Community cards: Purchasing a community card allows the public to check out up to 25 items with a loan period of 90 days.
Please see our library policies page for additional service changes and updates.
Research is a journey, and librarians hold the keys.
Whether you're studying for an exam, writing a paper or working on a research project, getting help from ASU Library can save you time, connect you with quality resources and get you a better grade.
Think of librarians as personal research trainers – they are here to support and coach you, so that you learn how to find exactly the information you need, efficiently.
Here are five ways to get help from ASU Library:
1. Talk with a Librarian. Feeling overwhelmed and not sure where to start? Call, email or schedule a visit with a subject librarian. ASU Library has over 30 of them, and they are all experts in their fields. Specializing in everything from anthropology to visual literacy, subject librarians offer personalized, high-quality, one-on-one research support.
2.Ask a Librarian. Need help with a citation, or have a quick question? Don't panic. Help is just one click away – literally. Ask a Librarian is an online chat service that connects ASU students quickly and seamlessly to quality research assistance. Not automated in any way, ASU Library’s chat service provides live, online support from real library professionals.
3. Explore the Library Guides. Created by ASU subject librarians, the Library Guides offer curated links that can connect you with the best, most up-to-date information related to your subject or topic. These guides are an excellent way to help you get started with your research and can save you time.
4. Do an Online Tutorial. Think of ASU Library’s Online Tutorials as a general user manual on how to cite sources, find articles and use online research databases. These tutorials are a great way to learn citation styles (MLA, APA) or learn how to develop a research question.
5. Ask the Information Desk. Sometimes you just need to talk to someone. If you’re feeling lost, visit any of ASU’s nine library facilities and ask someone at the ASU Library Information Desk. They will be more than happy to point you in the right direction. All you have to do is ask!
Journey on, young grasshopper – and remember, ASU librarians are here to support and guide your success.
The work of visual and sound recording artist Tony Obr and the poetry of Tanner Menard will be featured in a First Friday event, to take place from 6-9 p.m., Sept. 1, at the Downtown Phoenix campus Library.
Obr is a friendly face at the Downtown Library, where he has worked since graduating from ASU’s Herberger School with a bachelor’s in fine arts and digital art, which is on exhibit through the end of the Fall 2017 semester in the library’s Vault Gallery.
“A continual investigation lies at the heart of my creative practice,” Obr explains. “An exploration that leads to refinement, the precision distilled from this process that then leads to more exploration. Continual inquiry, questions that lead to more questions, all this drives a creative evolution.
“The process of discovery is more important than the discovery itself, and a truth is revealed through this process. The images in this collection reveal truth through patterns. Patterns observed in both the natural and constructed domains. Patterns of form, but also dynamically evolving patterns of movement and growth. Cloud formations, flocking behavior, rivulet movement, shell growth, as well as imagined cityscapes, urban design and impossible architecture.
“The images here are all algorithmically generated digital patterns that surround us. The work here suggests a study of the dynamic continuum between symmetry and asymmetry that is influenced by an underlying logic. Even within the complex and the asymmetrical there exists patterns beyond the scope of what we can immediately perceive.”
Obr is a musician, sound designer, composer and educator as well as an artist. He often works at the confluence of art, technology and performance, focusing on innovative uses of sound in musical and non-musical contexts.
Obr’s work frequently centers on the development of interactive systems for electronic music performance, dance performance and art installation. He plays live electronics and woodwinds in the performance art, experimental noise and free-improve ensemble Datura. He also plays with saxophonist Keith Kelly in their duo Slender Loris. Since 2013 he has worked as chief sound designer, and has developed interactive sound systems for Grisha Coleman’s echo::system.
As an educator, Obr has taught electronic music and sound design courses at Paradise Community College since 2014. As a composer, he works under the moniker of tsone. His compositions can be characterized as ranging from warm, gauzy, electronic detritus to blasts of impenetrable walls of sound.
Obr’s work has been released on a number of international recording labels, including: Home Normal, txt recordings, Tessellate Recordings, Stereoscenic, Tsuku-Boshi, Audiotalaia, Dark Era Tapes, and Pocket Fields.
Menard, whom Obr met when he was a composer in residence at ASU, is a poet and composer whose current work embodies his mestizo Indigenous and French lineage. Poems are his method of survival, a linguistic medicine of ambiguity which is certain that love prevails. His poetry is the DNA of his queer hybridity, a double helix of gender and identity.
As a composer of experimental music, Menard has been published and anthologized in the US, Canada, Europe and Japan on labels and netlabels such as Full Spectrum Records, Rural Colours, Tokyo Droning, Install, Slow Flow Rec, H.L.M., Archaic Horizon, Kafua Records and Milieu Music. Menard's poetry has been published in The Squawkback and Rabbit and Rose online journals. He currently serves the Snake Band Tribal Councilman for the Atakapa-Ishak Nation of Southwest Louisiana and Southeast Texas.
All of Obr’s work on exhibit is for sale as limited edition series of 20 archival pigment prints. For inquiries, please send an email to: firstname.lastname@example.org, or visit tonyobr.net
Many of the images are stills taken from animations. Scanning the QR codes next to the prints in the gallery will take you to a video of an animation associated with it.
The event will be Friday, Sept. 1, from 6-9 pm in the lower level of the University Center building, 411 N. Central Ave, on the Downtown Phoenix campus of Arizona State University.
The Hayden Renovation preparation is fully underway, and as a result many library materials will be moving to new locations.
As of July 13, items that had been in “Hayden Microforms” are temporarily unavailable. These items include the ERIC Document (ED) collection, monograph microforms, foreign and domestic college catalogs back to 1989, archived newspapers, and any periodicals listed in the catalog with Microforms holdings ("FILM" or "FICHE" are part of the item's call number).
ASU students, faculty and staff are encouraged to request any needed materials via ILLIAD (interlibrary loan) until these items are available to request again on Aug. 7. Microform reading equipment will remain avaialble in all library locations for library users to read, print and/or scan these materials.
Unfortunately, during this time, community patrons will not be able to request these items, and are encouraged to consult with your local public library to request materials you need via their interlibrary loan service.
Thousands of high-quality archival photographs and documents about the early history of the Grand Canyon will be made accessible to the public over the next two years through a new library project called "One Hundred Years of Grand."
The project comes just in time to mark the Grand Canyon National Park centennial on Feb. 26, 2019.
University Archivist Rob Spindler said the project, which was recently awarded funding from the Library Services and Technology Act, not only holds significance to state historians but to the more than 280 million people who visit national parks each year, in addition to Arizona businesses and educators.
"Visitors to the park will enhance their experience by exploring historical details of early park history, students and teachers will illustrate class lectures and create assignments on Grand Canyon history, and Arizona businesses that rely on Grand Canyon tourism will use these materials in their advertisement and marketing efforts," said Spindler.
The project, endorsed by the Arizona Office of Tourism, is a collaboration between ASU Library, Northern Arizona University (NAU) Special Collections and Archives and the Grand Canyon Museum, National Park Service.
High-quality digital materials will be presented and delivered via online repositories, such as the ASU Digital Repository and NAU's Colorado Plateau Digital Archives.
"Community members will benefit because they will be able to acquire and reuse archives, enhance their tourism experience with historical context, learn about balancing public and commercial uses of public lands, and celebrate the Grand Canyon National Park centennial with creative uses of historical materials," said Spindler.
The Grand Canyon project is supported by the Arizona State Library, Archives & Public Records, a division of the Secretary of State, with federal funds from the Institute of Museum and Library Services.
The new ASU Library One Search is part of an upgraded library service platform (LSP) intended to enhance and expand the online user experience.
Supporting ASU’s commitment to innovation and accessibility, the new platform enables ASU Library to continuously refresh and unveil new digital tools and services that will allow the ASU community to search, browse, share and customize materials in increasingly robust and intuitive ways.
Look for the changes to be in effect mid July, 2017.
The main search/discovery page will be available at lib.asu.edu as well as through My ASU and Blackboard.
If it weren’t for a lack of electricity and inadequate bathroom facilities at the John Doscher Country School of Photography, Henry Stevens, Operations Supervisor at ASU Library, might have spent the last 44 years of his life in Woodstock, Vermont.
It was there, roughly 2,500 miles from Arizona State University, and the library job he’d left behind, that he discovered the greener pastures he’d been looking for, on the other side of the country, were not so green after all.
He’d been offered a job at the photography school, but the living quarters were not exactly ideal.
“I would have had to walk a quarter mile in the snow each morning to take a shower,” recalls Stevens.
He also discovered that he missed ASU and, most of all, working in the library.
So, he called up his old boss.
“Ed Danaher. He was the associate head librarian at the time, nice guy,” Stevens said. “He was gracious enough to accept me back without hesitation, and for that I owe a great deal to him.”
It was the summer of 1973, and neither Danaher nor Stevens could have known the decisive nature of that phone call – it was truly the beginning of a fruitful career, one that would span more than four decades and several hundred thousand interactions with ASU students and faculty, in addition to a number of lifelong friendships.
This month, when Stevens retires from his role at ASU Library, he says what he’ll miss most are the patrons, the students and the faculty; learning something new each day from his colleagues and the books he encounters; and being part of a university community that has made coming to work so gratifying he’s rarely missed a day.
‘If you were to open my arm, it would bleed maroon and gold.’
You’d be hard-pressed to find a bigger cheerleader than Stevens when it comes to student and faculty success at ASU.
“It’s been a blast watching some of these students, from freshman year to graduation, going from unfocused individuals to taking a degree, maybe even the first in their family,” Stevens says. “It brings me enormous joy, and is a very gratifying aspect of working at the circulation desk.”
Stevens’ enthusiasm for ASU goes beyond the library and into the arenas and the stadiums, where he’s watched countless ASU sporting events, supporting both men’s and women’s teams, at home or away.
“If you were to open my arm, it would bleed maroon and gold,” he says.
He may have even rushed the field once.
While Stevens’ love of all things Sun Devils began in the late 1960s, his love of sport was there from the beginning, during his childhood years spent in Philadelphia, where he was surrounded by winning professional teams and neighborhood kids who also played sports, just as he did, and until very recently, continued to do so.
Holly Kruper, Senior Library Information Specialist in Access Services, says she and Stevens, for a number of years, played on the same softball team in an intramural ASU league, in which Kruper was catcher and Stevens was pitcher.
“Henry and I used to play tennis, too, here at ASU, in the wee early morning hours,” says Kruper. “This was when they had the tennis courts by the SRC.”
Kruper has also enjoyed attending football games with Stevens and her husband, David: “It’s fun to hear Henry cheer for his favorite, Sun Devil Football,” she says.
Every once in a while, Stevens says he’s fortunate to be on the receiving end of the cheering – for example, when he’s helping faculty who are in the process of writing a book or a journal article.
“They sense that you understand what they’re doing and that you’re helping them along,” he says. “We don’t get pats on the back that often, but sometimes faculty will acknowledge your help in their book, and it’s truly a feather in your cap.”
Another perk of the job has been working with international students.
“It’s almost as if I’ve traveled vicariously through them and have a far better understanding of their culture, where they’re coming from – it’s part of what makes my job so enjoyable,” he says. “I wonder at times if I need to travel internationally because I feel like I’ve been there already.”
‘He’s been the captain to our ship’
It’s obvious the void Stevens will be leaving behind next week when he officially retires.
“He’s been like the captain to our ship,” says Maura Pollock-Moneyhon, Manager of Access Services, “taking command of the library at 5 p.m. when most of us went home, and safely navigating it until 1 a.m. when he handed the controls over to the overnight crew. He and his crew kept the library safe and sound regardless of the ‘weather’ or the condition of the ‘ship’. We never had to worry, he was always here and had everything under control.”
Libby Anderson, Operations Supervisor, says she will miss Stevens’ unique brand of kindness, generosity and thoughtfulness – and birthday hugs.
“Thank you for being such a kind and caring buddy to me these past 35 years,” she says.
Stevens may be leaving the library, but he won’t be too far away.
“My plans are to remain in Tempe,” says Stevens, who has not owned a car in more than 40 years and enjoys getting around town on his Schwinn cruiser bike.
He says he will be watching the ongoing evolution of ASU Library with considerable interest, particularly the remodel of Hayden, and will never stop going to Sun Devil games. (He is a season ticket holder after all.)
Photography, which has always been a hobby for him, will take more of a front seat now: “My camera loves Japanese Friendship Gardens,” he says.
He also plans to take in more movies; Harkins Valley Art in downtown Tempe is among his favorite venues.
“Henry and I have a shared interest in films, and I always enjoyed and appreciated his reviews and recommendations, especially as he often saw many smaller films with limited release at venues like Camelview and Valley Art,” says Edward Weidle, Operations Supervisor at the library. “I expect that I will run into him one of these times at the local downtown Tempe movie house, and I look forward to that.”
And while he’s had the luxury of living vicariously through the many international students he’s worked with at ASU, he does have some travel plans of his own, including but not limited to: seeing a soccer match in Wembley Stadium, eating sushi with Anthony Bourdain in Japan, sampling beer in Brussels, and listening to the sound of bagpipes played in Scotland.
But Tempe will always be home.
“This is home for me,” he says. “I’ve been very fortunate to live here in Arizona and work in library public service at ASU. It’s been a beautiful run.”
Public access to information is at the heart of a new policy at Arizona State University, the ASU Open Access Policy, which was passed by the University Senate and approved May 3 by University Provost Mark Searle.
The new policy, developed by the University Senate Open Access Task Force, aims to make it easier for ASU faculty and researchers to make their scholarly work more widely available and with fewer restrictions, and is in line with the university’s charter.
Open access refers to peer-reviewed research that is made accessible to the public at no cost to the user — eliminating traditional copyright restrictions that many argue impede knowledge dissemination.
“ASU is committed to a fundamental principle of accessibility,” the motion statement reads. “This principle of accessibility includes open access to the knowledge generated and created by faculty members here at the university. Open Access to the scholarly works produced by ASU faculty members will allow individuals in Arizona, in the United States, and internationally to read journal articles freely and without the need for subscriptions or payment, thus disseminating this knowledge well beyond the typical audience.”
The need for open access
More than 70 universities in the United States, including Harvard, Duke and the University of California system, have adopted open access policies, part of a growing movement that is rapidly transforming the traditional model of scholarly publishing.
Many argue that making scientific data open and accessible carries major benefits for researchers and the public worldwide.
Just last year, ASU scientists were able to demonstrate how to quickly, cheaply and accurately diagnose the Zika virus in remote locations around the world through their research that was made available free online.
Open access articles are also read and cited at a higher rate than those published in traditional journals charging an access or subscription fee.
“One of the reasons we have open access policies is that it’s now a required condition of funding,” said Anali Perry, the scholarly communication librarian at ASU Library. “Many funding organizations — the NIH, the Bill and Melinda Gates Foundation — now mandate open access for research they are supporting. In other words, they want the results of the research they’re funding to be openly available to anyone in the world.”
Perry says open access makes sense for everyone, but particularly for ASU.
“With our focus on access, impact and social justice, this policy really reflects our ASU values and is one way of advancing our philanthropic goals and demonstrating return on investment,” Perry said. “The latest health research coming out of ASU could very well help a doctor in Cambodia, who might not be able to pay $50 per article to make a better medical decision for a patient.”
How the policy works
The open access policy at ASU is like no other — what Perry describes as a “hybrid policy.”
This means that while all ASU faculty and researchers are supported by the policy and encouraged to make their work openly accessible, they have the right to choose to comply with the policy if open access is not a condition of funding.
“If you are funded by an agency that has an open access requirement, like the NIH, you are automatically covered by this policy, meaning you immediately grant ASU permission to make the research publicly available in the appropriate repository, such as PubMed Central, as well as the ASU Digital Repository,” Perry said. “If you’re not required by a funding organization to make your work available, then you have the option to grant this open access license to ASU on a case-by-case basis.”
Perry said the new ASU policy gives faculty the right to archive, at the very least, the final accepted manuscript of their journal articles in the ASU Digital Repository, the online platform managed by ASU Library to archive and share the university’s scholarship.
“The University Senate is proud to support open access as part of ASU’s fundamental commitment to the discovery and application of new knowledge to local, regional, national and global concerns,” said Arnold Maltz, an associate professor in the W. P. Carey School of Business, who is the incoming University Senate president. “Our members look forward to taking advantage of this policy to continue to make a positive difference in communities throughout the world.”
Where to get help
ASU Library will be working with Knowledge Enterprise Development and the Office of the Provost to help streamline processes in an effort to make open access an easy and attractive option for ASU researchers.
“At the library, we can work with faculty to help them identify what publishers make complying with open access policies easy and painless, and help them understand their publication agreements and self-archiving rights and options,” Perry said. “We can help faculty archive their work and ensure compliance with both the ASU policy and their funding agency requirements.”
For questions about the new open access policy, view the Open Access Task Force’s FAQs, email Anali Perry and visit her scholarly communication library guide.