Searching for materials at ASU Library is now a single-platform process, including requesting materials from outside the library, known as Interlibrary Loan – a supplemental service that should be used when the material needs of students, faculty and staff cannot be met with ASU Library resources.
Requests for materials that are not available through ASU Library are processed via the new One Search. Fueled by the Alma/Primo platform, ASU Library's new and improved search engine will automatically display an option to request materials from an external library when those materials are not owned by or available at ASU Library.
Users will then receive a notice that the item is ready for pickup once the item arrives at the specified circulation desk.
When requesting electronic delivery of documents (book chapters and articles), users will receive an email when their Document Delivery request has been filled.
Document Delivery requests that cannot be filled by ASU Library will be automatically sent to the user's ILLiad account for processing. The user will then receive notification from ILLiad and will access the PDF document from their ILLiad account once the file becomes available.