Matching Innovations to Environment Part 2

Download Podcast in MP4 format (Audio Only) Right Click and choose “Save Target As” for Internet Explorer

Power Point Presentation

Joan Frye Williams continues her May 16th presentation to the Arizona Library Association explaining how librarians can improve their chances of success by implementing the innovations that best match their particular type of library environment. She demonstrates why innovation is seldom easy, and even best practices aren’t “one size fits all.”

In part 2 Joan discusses:

• Who owns the experience of your service • Accounting Environments • Risk – Averse Environments • Customer – Centered Environments • Rethinking your relationship with your customers