Document Delivery - Policy Information

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What is Document Delivery?

Document Delivery is a service that provides article/chapter scans of ASU owned materials to current ASU Faculty, Staff, and Students.

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Getting articles from the ASU Campuses

  1. Article/chapter scans may be requested through the ILLiad request form regardless of campus affiliation and material location.
  2. On ILLiad’s Main Menu, under “New Request” click on the type of material you want.
  3. Enter as much information as possible.
    • Use the Notes Field for additional information.
  4. Click "Submit Request."
  5. Do not submit multiple items on one request form.
    • Duplicate requests will be cancelled.
    • Up to three articles/chapters from a journal issue/book may be requested.  Requests in excess will be cancelled due to copyright restrictions.

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How long does it take?

Turnaround times will vary depending on the volume of requests needing to be processed. 
A maximum of 10 article requests per user will be processed per day.
In order to serve all users equitably, requests over the limit will be placed in a Held Request queue and will be processed in order of receipt the next business day.

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Limitations to the service

The ASU Law School community is served by its own Library and is not eligible for this service.

Requests are for ASU-related research only. If your request is for personal use, please copy material yourself.

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Are there copyright restrictions?

Document Delivery reserves the right to return requests that do not comply with copyright laws of the United States (read below). Placing article/chapter requests through your ILLiad account implies that your request is in copyright compliance.

The copyright law of the United States (Title 17, United States Code) governs the making of photocopies or other reproductions of copyrighted material. Under certain conditions specified in the law, libraries and archives are authorized to furnish a photocopy or other reproduction. One of these specified conditions is that the photocopy or reproduction is not to be "used for any purpose other than private study, scholarship, or research." If a user makes a request for, or later uses, a photocopy or reproduction for purposes in excess of "fair use," that user may be liable for copyright infringement.

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What is the difference between Document Delivery and Interlibrary Loan?

  • Document Delivery handles the scanning of article/chapter requests of ASU owned materials.
  • Interlibrary Loan handles the retrieval of materials from libraries outside of the ASU system.

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Distance Education Students

  • Distance Education students are students affiliated with the Online and Extended Campus or students taking their classes entirely online.
  • Photocopy requests for articles use the ILLiad request form.  See above for detailed instructions.
  • For information on having ASU owned books shipped to your home address see Online/Distance Education - Book Requests
  • Books can also be placed on hold to be picked up at any of the ASU libraries.

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What if I have questions?

Please don't hesitate to contact us. We're here to help you!


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