User Experience U/X Research Intern

User Experience (UX) Researchers work to answer the most challenging questions in design. In this role, you will reveal what our users need from our library by conducting primary research, exploring the behaviors and motivations of our users, and working with a designer, web developers, systems admins, and a digital library software engineer within the Discovery Services team to develop new features. You’ll inspire change at all stages of product development by delivering exciting oral, written and visual presentations about your findings. Most importantly, your job as a researcher is to help the Discovery Services team understand what would make a user’s experiences feel more intuitive, accessible, and productive.

Responsibilities

  • Conduct independent research on multiple aspects of how users experience online search.
  • Collect and analyze user behavior through server logs, online experiments (A/B testing), benchmark studies, lab studies, and surveys.
  • Work with others to prioritize research opportunities in a fast-paced, rapidly changing environment.
  • Understand and incorporate complex technical and business requirements into research.
  • Advocate research findings to diverse audiences through written reports and oral presentations.

Preferred qualifications

  • General understanding of the academic library information landscape 
  • Experience with SQL, Python, SPSS and remote usability testing tools, such as Keynote
  • General understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase.
  • Excellent working knowledge of statistics and the principles of experiment design.
  • Strong communication skills, a positive attitude and empathy.
  • Self-awareness and a desire to improve skills.
  • A curiosity about how things work.

Application deadline: Applications accepted on a rolling basis.

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