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HelpSTAR - Submit a Service Request

Library Systems Help Desk

 

Known Library Problems / Outages Report

ASU System Outages

Last Updated: 10:00 a.m., November 18, 2009

  • NetLibrary is currently experiencing an issue with downloadable eBooks. When the title begins the download process from NetLibrary to Adobe Digital Editions an error occurs in the licensing process. This error interrupts and ends the download process.  The problem is under investigation.

  • Encyclopedia Britannica is no longer available as our subscription has been cancelled. We apologize for the inconvenience.

  • For all journals and databases: If you receive a certificate error when trying to access a resource, please try clearing your browser's cache or close and restart your browser before trying again.

  • Holdings for Springer Online Journals Complete: Holdings for journal titles in this collection prior to 1997 shown as being available are under investigation. We hope to resolve this and make any necessary corrections as soon as possible.

See the latest outages and problems known to ASU Information Technology

Note: If you are looking for reference help or assistance with locating materials online or within the Library, please use the Ask A Librarian link.

 

Click the button below to access HelpSTAR:

Submit A Service Request

 

If you are not affiliated with ASU, please call the Library Systems Help Desk at 480-965- 9093 for assistance.
If you want your request to be handled more QUICKLY please note instructions below:

 

 In the Memo field provide a detailed explanation of the problem you have encountered. The more information you provide the better!!

 

To assist our technicians in troubleshooting your problem please include as much detail as possible in your description. Such things as the following will be especially helpful:

  • What specific article or journal, or other resource are you attempting to access?
  • What are the steps you take to get to the point of the error?
  • What is the url (http://...) at the point of the error?
  • Are you at home, at work or on campus when the difficulty occurs?
  • What is the specific error message that you receive?
  • Include a telephone number where you may be reached during business hours

 

To follow up on your request you may log back in to HelpSTAR to view activity on your request(s) or to provide additional information that you believe may be helpful.

 

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